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Introducing our new electronic reminders

As we look to streamline processes and improve the service we provide to our clients, we are happy to share that we have now introduced a new electronic reminders system.

The new solution will allow us to send timely personalised messages via text and email, replacing our current postcards, to remind you of when your pet is due for treatments and appointments. These messages will prompt booking to help you keep on top of your pet’s care, including a link to our online booking platform and a number to call your local practice, for those who prefer to arrange appointments this way.

Reminders will cover:
  • Appointments
  • Booster vaccinations
  • Kennel cough vaccinations
  • 6-month health check with a nurse
  • Flea, worm and tick treatments

Going forward, we will also be introducing reminders for other services, such as dermatology and acupuncture.

Going digital will help us to limit our paper consumption and reduce our overall carbon footprint. It will also free up time for our team to focus their time and effort on continuing to deliver gold standards of service to clients and care to your pets.

To ensure you don’t miss out on receiving reminders and important information about your pets, please update your contact details with your local practice.

Please note: We understand how important your data is to you, which is why our new system is designed to comply with all Data Protection legislation, including GDPR. Only the data that is needed to send our reminder communications will ever be read.


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