We’re delighted to share that we’ll be expanding our weekend services at Firgrove Veterinary Centre, which will enable clients of our Hartley Wintney practice to access urgent vet care, should it be needed. To support us with this, our Hartley Wintney practice will be closed on Saturdays from 2nd December 2023.
Going forward, these changes will allow clients who are registered at Hartley Wintney to utilise our weekend services at Firgrove, which is located in Yateley – less than a 5-mile drive away. With veterinary surgeons on duty and access to plenty of free parking, this makes our weekend services much more practical.
From 2nd December 2023, our new weekend opening times will be as follows:
St Kitts Vets Basingstoke
Saturdays: 8:30am – 4pm Sundays: 8:30am – 4pm
Firgrove Veterinary Centre, Yateley
Saturdays: 8:30am – 4pm
Crookham Park Veterinary Centre, Fleet
Saturdays: 8:30am – 4pm
St Kitts Vets Hartley Wintney
We understand that these changes may cause some concerns with clients registered at our Hartley Wintney branch and what to do should you need us. To help, we’ve answered some of your most common questions and concerns below.
- Where do I go if I need to bring my pet in?
For clients registered to our Hartley Wintney practice, all three of our other clinics will remain open on Saturdays as normal. This means we’ll still be here to help, should you need us. Firgrove Vets in Yateley is our closest clinic, located less than a 5-mile drive from Hartley Wintney with plentiful free parking in two car parks either side of the clinic.
- I’ve got an emergency – will Firgrove take my pet?
Yes! All our practices take emergencies during opening hours. Wherever possible, please call us in advance before arriving at the surgery.
- Will I know any of the staff at Firgrove?
Yes! The team who you will be familiar with seeing on Saturdays at Hartley Wintney will now be working alongside the Firgrove team, so you’ll know a face or two.
- I’ve ordered my medication to Hartley Wintney on a Friday – can I still pick it up on Saturday?
Hartley Wintney will not be open for collections on Saturdays. Instead, all orders placed on Fridays will be available for collection on the following Monday.
If your pet runs out of their medication, emergency orders can be placed with Firgrove on Saturdays and picked up on the same day.
- I’ve ran out of my pet’s food – can I get this from Firgrove?
Yes, as all our practices stock the same brands of pet food (subject to availability) Any food that’s been pre-ordered at Hartley Wintney can only be collected from here during our weekday opening hours.
- I want to drop off an insurance claim form – where can I do this?
All insurance claim forms can be posted through the front door at our Hartley Wintney practice on weekends. These will be picked up by our team on the Monday.
- If I go to Firgrove, will they have my pet’s records?
Yes! Patient records are interlinked between all of our practices.
- I normally bring my dog in to be weighed at Hartley Wintney every Saturday – can I do this at Firgrove?
Yes! We have weighing scales available for use in the reception areas at all of our practices.
- Will Firgrove accept new registrations?
Yes. However, please note that Saturdays are for urgent and emergency appointments only.
- I’ve been asked to drop off a sample – can this be dropped at Firgrove instead of Hartley Wintney?
Yes. Laboratory samples for Hartley Wintney clients should not be posted through the door over the weekends.
- I’m waiting for my pet’s lab results – will Firgrove have access to these?
Yes. Urgent laboratory reports that come back overnight on Fridays or Saturdays will be made available at Firgrove.
If you have any further questions about our new opening times, please contact us on 01252 844044 or firstname.lastname@example.org.