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Covid-19 update

Our Hartley Wintney clinic is open as normal for URGENT AND EMERGENCY CASES ONLY. If your pet is unwell or already booked in for an appointment, then please call the number below where we can advise you on the steps to take.

Opening hours are:
Monday-Friday 8am-7pm
Saturday & Sunday 8.30am-4pm

Telephone number 01252 844044

Our Basingstoke clinic is open as normal for URGENT AND EMERGENCY CASES ONLY. If your pet is unwell or already booked in for an appointment, then please call the number below where we can advise you on the steps to take.

Opening hours are:
Monday-Friday 8am-7pm
Saturday 8.30am-4pm

Telephone number 01256 844944

Our Crookham Park and Firgrove clients – please call Hartley Wintney on 01252 844044 where we can see your pet for urgent and emergency cases. All pet’s records will be available at this clinic

Important additional information:

If you or anyone in your household are suffering from either of the two symptoms associated with Covid-19 (high temperature 37.9 degrees or above and/or a new continuous cough) we ask that you do not visit the clinic. Instead, please call the Basingstoke or St Kitts, Hartley Wintney on the numbers above where a member of staff will be able to help you with any questions/queries if your pet needs medical attention.

If you are classed as high risk by the NHS and are self-isolating, we advise that you have a plan for alternative arrangements such as, arranging a family member or friend to bring your pet into the clinic for appointments. If this is not possible, then please call the clinics to discuss how we can help you make other suitable arrangements.

All clients are to wait in their cars in the car park prior to appointments. Once you have arrived, please call the clinic to tell us you are outside and when your appointment is ready, we will call you and invite you into the clinic.

Clients are to come into the clinic on their own with their pet wherever possible. Only in exceptional circumstances will two people be allowed.

We will ask you to use the hand sanitisers provided on the reception desk upon arrival and departure, and kindly ask that you keep your distance of 2 metres (6 foot) between yourself, other clients and staff. Please avoid leaning over the reception counters.

Our staff are working tirelessly to keep up with hygiene standards at regular intervals.

Here at St Kitts, we pride ourselves on looking after our clients, their pets and our staff members. With the current situation surrounding Covid-19 it is important that we all stay safe and listen to official advice from gov.uk and NHS online.

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