Our Hartley Wintney clinic is open as normal for URGENT AND EMERGENCY CASES ONLY. If your pet is unwell or already booked in for an appointment, then please call the number below where we can advise you on the steps to take.
Opening hours are:
Saturday & Sunday 8.30am-4pm
Telephone number 01252 844044
Our Basingstoke clinic is open as normal for URGENT AND EMERGENCY CASES ONLY. If your pet is unwell or already booked in for an appointment, then please call the number below where we can advise you on the steps to take.
Opening hours are:
Telephone number 01256 844944
Our Crookham Park and Firgrove clients – please call Hartley Wintney on 01252 844044 where we can see your pet for urgent and emergency cases. All pet’s records will be available at this clinic
Important additional information:
If you or anyone in your household are suffering from either of the two symptoms associated with Covid-19 (high temperature 37.9 degrees or above and/or a new continuous cough) we ask that you do not visit the clinic. Instead, please call the Basingstoke or St Kitts, Hartley Wintney on the numbers above where a member of staff will be able to help you with any questions/queries if your pet needs medical attention.
If you are classed as high risk by the NHS and are self-isolating, we advise that you have a plan for alternative arrangements such as, arranging a family member or friend to bring your pet into the clinic for appointments. If this is not possible, then please call the clinics to discuss how we can help you make other suitable arrangements.
All clients are to wait in their cars in the car park prior to appointments. Once you have arrived, please call the clinic to tell us you are outside and when your appointment is ready, we will call you and invite you into the clinic.
Clients are to come into the clinic on their own with their pet wherever possible. Only in exceptional circumstances will two people be allowed.
We will ask you to use the hand sanitisers provided on the reception desk upon arrival and departure, and kindly ask that you keep your distance of 2 metres (6 foot) between yourself, other clients and staff. Please avoid leaning over the reception counters.
Our staff are working tirelessly to keep up with hygiene standards at regular intervals.
Here at St Kitts, we pride ourselves on looking after our clients, their pets and our staff members. With the current situation surrounding Covid-19 it is important that we all stay safe and listen to official advice from gov.uk and NHS online.
If your pet is booked to have a general anaesthetic or operation:
It is helpful if dogs are taken for a short walk before coming to the surgery for their comfort.
You will be asked to sign a consent form for the procedure. A vet or a nurse will go through this form with you, please ask for a detailed estimate if you require one.
We will ask you to ring later in the day to see how your pet is and to book a discharge appointment.
Your pet will be admitted by one of our nurses or vets and will receive a thorough pre op check and a cuddle to settle them in. The operation will be carried out during the day.
Your pet will be discharged by one of our veterinary surgeons or nurses, usually in the late afternoon or early evening of the same day, unless we have specified differently.
Please see our Post Op instructions for your pet’s after care.
Payment will be expected in full at the time of collection.
If you have not done so we will require a copy of your insurance schedule to keep with your pet’s records.
Once we have the Insurance schedule and can confirm your pet is covered, we are happy to do a direct claim. Please bring your signed claim form with you at the time of collection. You will be expected to pay any excess at this time.
When your pet has had an anaesthetic, they may be drowsy for the following 48 hours. The anaesthetic will be injected into a vein in his/her front leg and a small area of fur may have been clipped. There may be a bandage on a front leg where the catheter was placed–please remove this within a few hours of getting home. Please offer your pet a bland meal of Hills I/D or chicken and rice if he/she prefers. It is not unusual for occasional vomiting to occur following an anaesthetic. However, if vomiting is frequent or continues for longer than 12 hours, please contact us for advice.
If your pet has a wound:
It is advisable to keep cats indoors until sutures are removed and to restrict dogs to short walks on the lead. Please try to keep your pet as quiet as possible during this post-operative recovery period. If you notice any swelling or redness around your pet’s wound, please contact us for advice. If your pet licks the wound excessively, it may be necessary to purchase a medical pet shirt or elizabethan (“buster”) collar to prevent early removal of the sutures and the need for re-suturing. Please contact the surgery if you feel you need a medical pet shirt, collar or have any other concerns.
Our nurses and vets will have given you instructions on when we would like to see your pet again, this is usually 3 days after the operation and then again 7 days later for sutures out.
After most routine operations, patients recover uneventfully and there will usually be no further charge after the initial payment. We do not charge for post-operative check-ups and suture removal. However, sometimes the animal’s natural instinct to clean its own wound and occasionally take its own sutures out may cause an infection. Further treatment may then become necessary and will not be covered in the original costs.
We have now launched our new Healthy Pet Care Plan which for a small monthly cost will allow you to spread the cost of your pet’s vaccinations, flea and worming treatment and health checks across the year, as well as offering you 10% off of dental treatment, neutering, in-house lab work, food, Seresto collars for tick prevention and more.
The pricing structure is dependent upon you pet’s weight, starting from as little as £12 for a small dog. The regular plan includes set monthly spot on flea treatment, and quarterly oral worming treatments, which you are able to collect three months worth of at a time.
If you would like further information, give your nearest branch of St Kitts Veterinary Group a call, and a member of our team will be more than happy to go through the details and help you to sign your pets up to the plan if you choose.
Our on-site veterinary laboratory is equipped for performing a wide range of haematology, biochemistry and urine tests, with microscopes and refractometers to provide accurate and rapid results. The quicker we diagnose the problem the sooner treatment can begin, and in emergency cases immediate results are vital.
We have advanced digital radiographic equipment at each branch, which produce a much higher quality picture than the old film x-rays. It also means we have instant access to your pets results and can diagnose and treat any problems quickly.
Thanks to our dental x-ray facilities, our vets can diagnose underlying problems hidden below the gum line, which allows us to offer a higher standard of oral care for our patients.
Veterinary ultrasounds are non-invasive and allow us to look at specific organs and areas of the body, giving instant results. At our practices, we often use ultrasounds for heart scans, pregnancy scans and investigation of serious internal disease.
They can often be done on a conscious animal, although sometimes a mild sedation may be needed for the more anxious patients.
A lost pet is very upsetting, but unfortunately this can happen no matter how careful we are. This simple, reliable and permanent means of identification can happily reunite a lost pet and their owner.
A tiny chip is injected under your cat or dog’s skin holding an I.D. code unique to your pet. Stored along with your contact details on a central database, this information is accessible 24 hours a day. Rescue centres, dog wardens and veterinary practices hold special scanners, which read the code to identify the lost animal.
Microchipping plays a significant part in your care for your pet and helps to ensure that you are happily reunited if they ever go missing.
It’s also the law that all dogs (8 weeks and over) must be microchipped and the current owners’ details registered. The government recently announced that microchipping is set to become a legal requirement for cats too.
Book a microchipping appointment with your local practice.
As of the 1st of January 2021, GB issued pet passports are no longer valid for travelling to the EU with your pet. Instead, they have been replaced with Animal Health Certificates that will now be needed to travel with your dog, cat or ferret to the EU or Northern Ireland from England, Scotland or Wales.
An Animal Health Certificate is a document that must be completed and certified by an Official Veterinarian (OV) approved by the APHA (Animal and Plant Health Agency), and must be issued no more than 10 days before you depart.
Below we have listed some frequently asked questions:
As of the 1st of January 2021, you can no longer use your pet passport for travel to the EU or Northern Ireland unless the pet passport was issued in an EU country or in Northern Ireland. However, pet passports can still be used to provide proof of an up-to-date Rabies vaccination for the Animal Health Certificate if the vaccine was given before the 1st of January 2021 (and is still valid).
Dogs, cats and ferrets.
For your pet to be issued an Animal Health Certificate, your dog, cat or ferret needs:
If you are travelling to Northern Ireland, Ireland, Norway, Finland or Malta with your dog, they will also need a tapeworm treatment within 5 days and no more than 24 hours before you enter into these countries. This will need to be certified by a vet on your Animal Health Certificate.
If you are traveling from Great Britain (England, Wales or Scotland) into any EU country or Northern Ireland, your pet will require an Animal Health Certificate.
If you are traveling to a non-EU country, this requires different documentation and tests.
If you have any questions, please contact your local St Kitts Branch where one of our friendly team members will be happy to help.
St Kitts Veterinary Centre: 01252 844044
Firgrove Veterinary Centre: 01252 877799
Crookham Park Veterinary: Centre 01252 913990
Basingstoke Veterinary Centre: 01256 844944
You can find more information on taking your pet abroad on the government website.
The veterinary surgeons at St Kitts, Crookham Park, Firgrove and Basingstoke Veterinary Centres provide a full range of surgeries from spays, castrations and dental procedures, to more advanced procedures such as soft tissue and orthopaedic surgery. Our vets are trained in state-of-the-art surgical techniques, should your pet require a surgical procedure.
During the surgery, our trained veterinary nurses will monitor your pet’s vital signs and anaesthetic depth.
Our vets perform surgical procedures using the latest advances in anaesthesia, providing increased comfort for your pet’s post-operative recuperation including comprehensive pain management and lots of TLC from our nursing staff.
All pets will require general anaesthesia for veterinary surgical treatment. These procedures are on a day-release basis. They will be admitted by a vet or nurse in the morning and the treatment is carried out during the day. Your pet is discharged by one of our veterinary surgeons or nurses in the late afternoon or evening.
Please contact your branch for more information.
Hartley Wintney: 01252 844044
Firgrove: 01252 877799
Crookham Park: 01252 913990
Basingstoke: 01256 844944